Waste Services is a function of the Environment and Regeneration department and is responsible for domestic and commercial refuse collection – including kerbside recycling collection – and general street cleaning throughout the Borough of Douglas.

Christmas Day Collections 2024 and New Years Day 2025

Please note that for those homes where refuse collection would be Wednesday 25 December, the refuse collection has been moved to Saturday 28 December: so please place your wheelie bin out for collection on Friday 27 December.

For the following Wednesday 1 January 2025, New Years Day, this refuse collection will be done on Saturday 4 January 2025. Again, please place your wheelie bin out for collection on Friday 3 January 2025. 

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Green Garden Bin Collection - Update to end of service for 2024

The garden waste collection service for 2024 will stop at the end of November 2024. 

Note that we aim to re-commence the garden service collections from February 2025.

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 A quick reminder of what we can accept:

Grass & hedge cuttings, leaves, bark, tree pruning, twigs and small branches (up to 5 cm) bedding from herbivore pets (e.g. rabbits) cut flowers, plants and weeds (but not invasive non-native species).

 We cannot accept:

 Any household waste, paper/card, raw/cooked food, plastic bags and any cat or dog waste.

 Note that for anyone who is still waiting for a new garden bin or if you wish to take up the service, please contact the Waste Team on 696445 or email:  recycling@douglas.gov.im 

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Please find below Domestic Refuse Collection Information for your home for 2024.

Week 1 - these collections began week starting Monday 1st January and then every other week after - so next collection would begin from Monday 15 January and so on. 

Week 2  - these collections began week starting Monday 8 January and then every other week after - so next collection would begin from Monday 22 January and so on.

Your collection day is the same day as it was last year.

Please leave your wheelie bin out for collection either on the night before or before 6.00 am on your usual day of collection.  

Click here to download the 2024 Collection Calendar

Bulk Waste Removal

For any bulky or inappropriate for domestic disposal waste, please take it to the Eastern Household  Amenity Site at it's new location from 2023 at Middle Park Industrial Estate, off Kewaigue Hill, IM4 1JL.

Alternatively contact the Waste Services team, 696445 to organise a quote.

To find out more about the Eastern Household  Amenity Site, click here.

Street Cleaning

Street cleaning is undertaken 364 days a year and includes litter clearing, chewing gum removal and the emptying of litter and dog waste bins. To arrange for replenishment of the free dog waste bags at stations around Douglas, please contact the Waste Services team, 696445.

Make sure that your wheelie bin is out ready for collection on the night before.

If you have any questions, please call Waste Services on 696445

Frequently Asked Questions 

What is considered to be ‘unsuitable’ waste for domestic disposal?

Building waste (bricks, rubble, timber, paint tins, etc.), hazardous waste (such as syringes and certain types of clinical waste) and side waste (placed outside or alongside main bin) are considered to be unacceptable for domestic disposal. If you are unsure about what qualifies, please contact Waste Services. (See 'Contact Details' opposite).  

Does the Council provide a commercial waste disposal service?

Yes, commercial refuse collection is offered at competitive rates. Waste bins are charged by weight. For more information please contact Waste Services. (See 'Contact Details' opposite).  

When is the Eastern Household Amenity site open?

Between April 1st and September 30th, the site is open Monday to Saturday from 08:00-18:00 and from 08:00-16:00 on Sundays and bank holidays. Between October 1st and March 31st, the site is open from 08:00-16:00 all week.

Note - last entry into the site is 15 minutes before closing time. 

The site is closed on New year's Day, Good Friday, Tynwald Day, Christmas Day and Boxing Day.

I don’t live in the Douglas area, can I still use the site?

Yes. All users must pay a charge to dispose of fridges and freezers. Charges are:

• Under counter fridge maximum weight - 50kg - £34.00;
• Chest fridge/freezer maximum weight -   100kg - £53.00;
• American style fridge 150kg+ - £87.00;
• PC monitors £14.00;
• Television set £27.00;
• Laptop £14.00;
• Dehumidifier £34.00:

Additionally the 2.2m height restriction barrier is removed.

An on-site debit card payment facility is available

Cash and cheques will not be accepted at the site.

In addition customers can pre-pay for disposal at Douglas town hall any time Monday to Friday between 09:00 and 16:00. A card will be issued on receipt of payment which must be produced at the site before the fridge or freezer can be accepted for disposal.

Street Sweeper Kerbside Collection Vehicle