Sheltered housing gives tenants an opportunity to live in an environment where they can retain their independence and look after themselves but, at the same time, have the additional security of help and advice when needed.

Residents of sheltered housing complexes still need the support and care of relatives and friends. The sheltered housing officer has responsibilities to a number of people and cannot replace this vital support.

A sheltered housing officer is normally on site at each of the sheltered complexes from 09:00 to 17:00 Monday to Thursday and from 09:00 to 16:30 on Friday. When the sheltered housing officer is not on site cover is provided by an emergency alarm system.

Our sheltered housing officers are more than happy to arrange for you to visit the complexes at a mutually agreed time.

 Sheltered Housing: Criteria for Acceptance on to waiting lists

1. Residential Qualification - The applicant or spouse must have been ordinarily resident on the Island for a minimum of 10 years.

2. Age Qualification - A single applicant, or one party in a joint application, must be of the state retirement age at the time of the application. The Authority may consider an applicant below state retirement age in exceptional circumstances.
3. Assessment of Current Housing - Inadequate accommodation, with written confirmation from Environmental Health, local authority or other relevant body.
   • Notice to Quit
   • Lack of disabled access
4. Assessment of Capability - Written confirmation of the applicant’s needs on health grounds from Social Services, doctor or other relevant body.
5. Appeals Procedure - Any person having an application for acceptance on to a waiting list rejected by a sheltered housing authority may seek a review of that decision by submitting a request in writing to the appropriate housing committee.  If that decision is upheld by that committee the applicant may seek an appeal against that decision by submitting a request in writing to the department’s director of estates and housing whose decision shall be final.

Further guidance notes are available in the application form. Download the form from this page or contact us. (See 'Contact Details' opposite).