Douglas Borough Council is the lighting authority for the Borough of Douglas and as such is responsible for the maintenance and operation of all highway street lighting within its boundary.

The Council has a statutory duty to ensure that, once installed, street lighting is maintained and operated in a manner that ensures public safety. As the lighting authority, Douglas Borough Council has the power to install and remove street lighting from service.

The Council currently manages and maintains over 4,200 street lights on the adopted road network. The inventory grows each year as new developments are built and the corresponding roads adopted.

How to report an issue:

Please ring us straight away if there is an immediate risk to safety such as:

• Exposed, damaged or potentially live cables
• Column damaged or leaning dangerously
• Damaged street light involved in a road traffic collision
• Section of lights out

During office hours Monday to Thursday 08:00-16:30 & Friday 08:00 - 13:00 ring Douglas Borough Council Electrical Services on 01624 696433

Out of hours, over the weekend or on bank holidays, ring the Out of Hours service on 01624 671100

For all non-urgent Street Lighting reports:

During office hours Monday to Thursday 08:00 - 16:30 & Friday 08:00 - 13:00 ring Douglas Borough Council Electrical Services on 01624 696433

Non-urgent street lighting fault reports can also be submitted using the “Report it” function, located under the "What Can I Do Online?" section in side column of this page.

What we need to know

• The Street name
• The number on the Street Light
• A precise location, for example outside of a house number or a shop name
• What the problem is

What happens next?

Douglas Borough Council shall within one hour attend any Emergency fault reports and will within five business days, attend all Non-Emergency Faults.