You are here:Home > Services > Refuse Collection

Refuse Collection

Douglas Borough Council provides services for domestic, commercial and bulk refuse collection as a function of the Environment and Regeneration department.
















Douglas Refuse Collection (households)Update - 7 January 2021 

Household waste collections will continue as normal.

We ask that in circumstances where a member of the household has tested positive, is symptomatic or awaiting test results for Covid, their personal waste is double bagged and kept separate for 48 hours before placing in the refuse bin. 

Finally, our crews would be grateful if you would please sanitise your wheelie bin handle, after placing out for collection. 

We apologise for any inconvenience and thank you for your understanding.

Many thanks.






Waste advice for those households that have tested positive or are symptomatic and awaiting test results for COVID-19


Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 48 hours before being put in your usual external household waste bin.


Other household waste can be disposed of as normal.








Domestic refuse collection


Please ensure wheeled bins (with lids closed) are positioned at the curtilage of the property before 6am on day of collection.


Unacceptable waste for wheeled bin collection includes:


  • Building waste (e.g. bricks, rubble, timber, paint tins);


  • Hazardous waste (e.g. syringes and certain types of clinical waste);


  • Side waste (e.g. refuse bags placed alongside bin).


For information about what qualifies as domestic waste, please see 'Contact Details' opposite.


Commercial refuse collection


A comprehensive commercial refuse collection service is offered at competitive rates.


The service at a glance:


  • Waste collection charged by weight;


  • Refuse bins weighed at source;


  • Weighing equipment conforms to Manx weights and measures regulations and subject to regular calibration checks;


  • Larger bins available;


  • Additional bins available for purchase;


  • Multiple collection service available;


  • Full audit trail can be provided.



Bank Holiday Refuse Collections for 2020


Please find below the day for the wheelie bin refuse collection for this year’s Bank Holidays.


Make sure that your wheelie bin is out ready for collection on the night before.


Monday 31 August (Summer Bank Holiday) - collection will be on Saturday 29 August


Friday 25 December (Christmas Day) – collection will be on Saturday 26 December


Monday 28 December (Boxing Day - collection will be on Monday as usual


Friday 1 January 2021 (New Year Day) – collection will be on Saturday 2 January 2021


Please share this information with your friends and neighbours who live in Douglas.


If you have any questions, please call Waste Services on 696445



Bulk waste collection


A domestic and commercial bulk waste collection service is provided for waste items that cannot be accommodated in wheeled bins or taken by the householder to the civic amenity site.


Acceptable bulk waste examples:


  • Large furniture items;


  • Televisions;


  • Refrigerators and freezers.


Unacceptable bulk waste examples


  • Loose garden waste;


  • Building waste.


All bulk waste collections, domestic and commercial, attract a charge.


All bulk waste items will be inspected, cost-assessed and invoiced by a waste management official.


All bulk waste collections are undertaken on a pre-payment basis only.





Frequently Asked Questions

What should I do with bulky/excess domestic waste?

Excess/bulkier items should be taken to the eastern district civic amenity site.

Can domestic customers buy lockable bins?

Yes, there is a charge of £48.80, the lock is fitted to your existing bin and two keys are provided. There will be an additional charge if the keys are lost. please see 'Contact Details' opposite.

Where can I find information about collection times?

For collection schedules please see 'Contact Details' opposite.








Last modified on Thursday, 07 January 2021 11:23
More in this category: « Recycling Waste Services »

What Can I Do Online?

Related Services

Contact Details

  • Collections Information
    01624 696445