Complaints should be made through the appropriate service section; for instance, housing complaints to the housing section.
For more serious complaints not of a general service delivery nature the Council operates a thorough procedure and a customer complaint form can be obtained through the assistant chief executive or counter staff or downloaded from the ‘Complaints Procedure’ PDF.
Frequently Asked Questions
I don’t know where to direct my complaint. What should I do?
For general complaints contact the town hall in the first instance. The Douglas Charter, available as a PDF, details information on who deals with specific problems such as dog fouling and graffiti.
How can I report faulty street lighting?
Street lighting faults can be reported to the Council online.