Print this page

Who will become Douglas Customer Service Champion 2018?

Wednesday, 24 January 2018 15:48

The search is on to find the Douglas Customer Service Champion of 2018.


Voting is now open in Douglas Town Centre Management’s contest to find the person who provides the best customer service in Douglas town centre.


AGroup ASC2262 Medium


Back row: Douglas town centre manager Oliver Cheshire with Susan Gibson, Black Grace Cowley and David Castro, Boots. Front row: Lina Angelova, Freedom Travel, Chloe Callow, Manx Telecom, Hannah Keggin, The Caff, Natalie Donegan, Marks & Spencer and Grant Corlett-Keay, House of Vapes


To vote for your favourite visit Douglas Town Centre Management’s Facebook page to view the shortlist of eight exceptional people, then like the photo of the person you believe to be the best customer service professional.


The one with the most likes when the competition closes on Monday, February 5 at 10am will lift the ‘Douglas Customer Service Champion 2018’ trophy. In addition, the winner, runner-up and third placed will take away £100, £50 and £25 respectively in the form of vouchers to be redeemed at a town centre retail outlet of their choice.


Each of the nominees have explained what customer service means to them.


  • ‘A personal approach every time. Treat the customers as if you were booking your own holiday.’ Lina Angelova, Freedom Travel
  • ‘I don’t see my job as your typical sales job, I take pride in my work. I put everything into making sure the customer is always happy.’ Grant Corlett-Keay, House of Vapes
  • ‘I go the extra mile, to make my customers smile.’ Natalie Donegan, Marks & Spencer
  • ‘Always here to help customers and give 100% customer service.’ David Castro, Boots
  •  ‘With you every step of the way’. Susan Gibson, Black Grace Cowley
  • ‘Great customer service to me is ensuring that people are met with a friendly face. It’s a very rewarding job and I get the opportunity to meet a lot of different people.’ Hannah Keggin, The Caff
  • ‘Customer Service to me is about delivering above and beyond expectations. It’s about service with a smile and a “can do” attitude.’ Chloe Callow, Manx Telecom
  • ‘For me, great customer service is rooted in a passion for and knowledge of the brands/products I am selling. Not only does this mean the experience for the customer is smoother, it also allows me to build relationships with them, which is so important.’ Grace Brown, Flannels


Douglas town centre manager Oliver Cheshire said: ‘We had a tremendous response to last year’s competition. Providing consistently good customer service is really important to creating a memorable Douglas shopping experience, attracting more visitors to the town and encouraging them to stay longer.


‘The nominees may be from all kinds of different retail environments but they all have one thing in common: they go above and beyond every day when serving their customers. They understand that great customer service can make a very real difference: it builds trust, loyalty and brand awareness and contributes to projecting a positive image of Douglas.’


To vote for your Douglas Customer Service Champion 2018 visit Douglas Town Centre Management on Facebook.


Competition closes Monday, February 5 at 10am. Votes cast later will not be counted.